Terms of Service

Terms of Service

Terms of Service for Our Program

Our promise to you:

We agree to provide you with online coaching in a 1:1 format and/or group coaching calls as agreed at the initial meeting. There may also be online materials including videos and worksheets which will appear, as they become available.

If available, you will also have access to the Facebook group for the period within which you are engaging in the coaching sessions.

To fully experience and gain the most benefit from our program, you agree that:

We are committed to providing all participants with a positive experience. Thus, we may at our sole discretion, limit, suspend, or terminate your participation in any of its programs, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if:

you become disruptive, abusive or difficult to work with, you fail to follow the program guidelines; or, you impair the participation of our instructors or participants in our program.

Privacy & Confidentiality:

We respect your privacy and must insist that you respect the privacy of fellow Programme participants.

We respect your confidential and proprietary information ideas, plans and trade secrets (collectively, “Confidential Information”) and must insist that you respect the same rights of fellow Programme participants and of the Company.

Thus, you agree:

Not to infringe or share any Program, Participants or the Company’s copyright, patent, trademark, trade secret, programme links or other intellectual property rights;

That any Confidential Information shared by Programme participants or any representative of the Company is confidential and Proprietary, and belongs solely and exclusively to the Participant who discloses it or the Company;

Not to disclose such information to any other person or use it in any manner other than in discussion with other Program participants during Program sessions;

That all materials and information provided to you by the Company or other students are their confidential and proprietary intellectual property and belongs solely and exclusively to the Company or student, and may only be used by you as authorised by the Company or student;

The reproduction, distribution and sale of these materials by anyone but the Company is strictly prohibited and may not be taught or reproduced in any way;

That if you violate, or display any likelihood of violating, any of your agreements contained in this paragraph the Company and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.

You agree that any videos, comments, emails and documents provided by to you may be used by us for the purposes of promotion or education of other students.

While you are free to discuss your individual results from our programs and training, you must keep the experiences and statements, oral or written, of all other participants in the strictest of confidence.

Terms of Sale

You hereby ratify your understanding that because the programme is delivered as coaching sessions, and because there is a large cost to us when onboarding new clients in time and resources, that all sales are final and non-refundable. You understand that any 14-day cooling-off periods are therefore not valid. You also accept and understand that if you change your mind, or change the direction you wish to take, all sales are also final and non-refundable. This does not affect your statutory rights.

You ratify your understanding that although I am trained as a psychologist, I am offering life coaching and NOT professional psychological services.

Payment is due at the time of placing your order by credit or debit card or by bank transfer if this is not possible. This is handled via a Zoom or telephone call. All program content is available in English only.

For any support issues, you may email us at heath@cfs4steprecovery.co.uk

All products are digital in nature and therefore do not include delivery charges.

The length of our contract with you will be discussed at an initial meeting. This may be extended further with mutual agreement.

Our money-back guarantee policy is as follows: You are entitled to a refund of the course fees paid to us only if you have attended at least 10 coaching sessions, and followed all of the advice given and agreed steps with regards to improving your health and wellbeing as per our instructions consistently. If, within 1 week following the completion of your 10th coaching session, you can demonstrate with evidence beyond doubt that your health and wellbeing has not improved, then a refund of the course fees paid only will be granted within 30 days of the receipt of the refund request. If a shorter number of coaching sessions has been agreed e.g. less than 10, then this money-back guarantee will not apply. Failure to attend a coaching session without providing 48 hours notice, may invalidate this money back guarantee.

Disclaimer

All information on this website is published in good faith and for information purposes only. They should not be considered a substitute for medical diagnosis, treatment or advice. You are advised to consult with your doctor if you are unsure whether you have any of the conditions mentioned on the website or in the webinar. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take based on the information you find on this website (training.cfs4steprecovery.co.uk) and during coaching sessions is strictly at your own risk. We will not be liable for any losses and/or damages in connection with the use of our website or actions taken as a result of the coaching sessions.

Note that individual results will vary and success is not guaranteed. Our goal is to give you the tools and education to help you on your journey to recovery, but the effort and consistency in which this is applied, may determine your success. As a client, you understand that you are responsible for your health and recovery.

Consent

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.